1. Controller


We, Global Load Control (Pty) Ltd. (13th Floor Picbel Parkade, 58 Strand Street, Cape Town 8001, South Africa) hereinafter also “GLC”, “we”, “us”, wish to inform you how your personal data is processed when you use our website www.globalloadcontrol.com (“website”).


If you have any further queries regarding data protection in connection with our website or the services offered, please contact our data protection officer:


Group Data Protection Officer for the Lufthansa Group

Email: datenschutz(at)dlh.de


  1. Scope, purpose and legal basis of processing personal data


We collect and use personal data directly from our users and other sources (mentioned below) in the following situations:


2.1. Provision of the website and log file creation


By visiting our website the system automatically records data and information about the user’s computer system each time the website is accessed. The following data (“technical information”) are collected:


  • Information on the browser type and version used
  • The user’s operating system
  • The user’s Internet service provider
  • The user’s IP address
  • Date and time of access
  • Websites from which the user’s system accesses our website
  • Websites accessed by the user’s system via our website


The data are also saved in our system’s log files. These data are not stored together with other personal data of the user.

We collect and use this technical information for the purposes of (network) security (to for example ward off cyber-attacks), marketing and to better understand our users’ needs as well as to continuously improve our website and enable users to access the website from their computers.


The data are saved to log files to ensure website functionality. The data also help us improve the website and safeguard our information technology systems. The data are not analysed for marketing purposes in this context.

Art. 6(1)(f) GDPR forms the legal basis for the temporary storage of the data and log files.

2.1.1. Use of cookies


Our website uses cookies. Cookies are text files stored in the web browser or by the web browser on the user’s computer system. When a user accesses a website, a cookie may be stored on the user’s operating system. This cookie contains a distinctive character string which allows for unique identification of the browser when the website is accessed again.


Cookies are stored on the user’s computer, which transmits these to our website. Therefore, users have full control over the use of cookies. You may disable or restrict the transmission of cookies by changing your web browser settings. Previously stored cookies can be deleted at any time. This may also be done automatically. If cookies are disabled for our website, you may no longer be able to use all of its functionality.


The GLC website includes contents of the third party Google Analytics. This third party provider can set cookies, when you visit www.globalloadcontrol.com and in doing so can, for example, get the information that you called up on www. globalloadcontrol.com. Please visit the Google website to get further information on their use of cookies: https://policies.google.com/privacy/update?hl=en


2.1.2. Tracking tools


We use the following tracking and (re)marketing tools on our website:


  • Google Analytics


Our legitimate interest pursuant to Art. 6(1)(f) GDPR for the purposes of increasing the efficiency of our website and (direct) marketing is the legal basis for the use of the tools listed.


For further information on the individual tools, please check the appendix.


2.2. Use of the services offered on our website


We offer a range of different services on our website. We must collect and process user or customer personal data in order to perform these.


2.2.1. Contact forms

You can address inquiries to us and get in touch with a specific contact person using various contact forms. To do this, you must provide your contact information. We collect and process the following data: Email address, name, phone (optional), CV (optional). You will find the following contact forms on our website:

  • Contact form for sales inquiries
  • Contact form for job inquiries
  • Contact form for general inquiries


2.2.2. Statistical analysis


There is a possibility that your data may be analysed in a data warehouse to evaluate the preferences of our registered customers (“statistical analysis”) for the purposes of interest-led marketing, individual approaches and continuous optimisation of our business processes. We undertake this processing in order to acquire a better understanding of what our customers expect from us and to allow us to offer you communication that is tailored to you personally. This analysis also helps us with fraud detection, auditing and safeguarding security, which is why we perform this processing to protect our legitimate interests, Art. 6(1)(f) GDPR.



2.3. Our legitimate interest in processing personal data


If Art. 6(1)(f) GDPR forms the legal basis for the processing, our legitimate interests are, in addition to the purposes listed above:


  • To protect the company against material and immaterial damage
  • Professionalism (of our products and services)
  • Cost optimisation (control and minimisation)


2.4. Other processing commitments


If obliged to do so by law, we process personal data in order to meet duties of retention under commercial or tax law or to meet legal security requirements (such as Section 7 of the Aviation Security Act [LuftSiG]). For further information on retention periods, please refer to “Duration of the data processing”.


2.5. Obligation to provide personal data


The input fields which are mandatory to be filled out for performing the requested service are marked accordingly on the website. The input is either mandatory because of legal or contractual requirements.


  1. Duration of the data processing


Your personal data are deleted as soon as they are no longer needed for the specified purposes. In certain circumstances, personal data are kept for the period of time during which claims against GLC may be enforced (statutory limitation period of three to thirty years). Personal data are also saved to the extent that and for so long as GLC is legally obliged to do so. Corresponding burdens of proof and duties of retention arise from, among others, the Commercial Code, Tax Code and Money Laundering Act. These prescribe retention periods up to ten years.


  1. Right to object pursuant to Art. 21 GDPR


You have the right to object, on reasons relating to your particular situation, at any time to processing of personal data concerning you which is based on point (e) or (f) of Article 6(1) GDPR, including profiling based on those provisions.


The controller shall no longer process your personal data unless the controller demonstrates compelling legitimate grounds for the processing which override your interests, rights and freedoms or processing is necessary for the establishment, exercise or defence of legal claims.


Where your personal data are processed for direct marketing purposes, you have the right to object at any time to processing of personal data, which includes profiling to the extent that it is related to such direct marketing.


Where you object to processing for direct marketing purposes, the personal data concerning you shall no longer be processed for such purposes.


In the context of the use of information society services, and notwithstanding Directive 2002/58/EC, you may exercise your right to object by automated means using technical specifications.


Where personal data concerning you are processed for scientific or historical research purposes or statistical purposes pursuant to Article 89(1) GDPR, you, on grounds relating to your particular situation, also have the right to object to this.


Your right to object may be limited in so far as it is likely to render impossible or seriously impair the achievement of the research or statistical purposes and the limitation is necessary for the fulfilment of the research or statistical purposes.


  1. Disclosure of personal data to third parties


In order to offer you our products and services, based on our contractual obligations or in accordance with our legitimate interests, we may have to disclose your personal data to third parties internal or external to the Lufthansa Group. These recipients can be categorised as follows:


  • Service providers
    • Marketing
    • IT
  • Suppliers and providers of ground handling services
  • State agencies and bodies


Personal data may be transmitted to third countries or international organisations as part of this. For your protection and the protection of your personal data, appropriate safeguards are provided for such data transmissions as per and in accordance with legal requirements (particularly, the use of EU standard contractual clauses) or an adequacy decision has been issued by the EU Commission (Art. 45 GDPR).


For information on EU standard contractual clauses, please visit [https://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32010D0087&from=DE]. The EU Commission provides the relevant information relating to its adequacy decisions at [https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en#dataprotectionincountriesoutsidetheeu].


We are also legally obliged to provide personal data to German and international authorities, Art. 6(1)(c) GDPR together with local and international regulations and agreements.


  1. Rights of the data subject


GLC is committed to ensuring fair and transparent processing. That is why it is important to us that data subjects can not only exercise their right to object but also the following rights where the respective legal requirements are satisfied:


  • Right of access, Art. 15 GDPR
  • Right to rectification, Art. 16 GDPR
  • Right to erasure (“right to be forgotten”), Art. 17 GDPR
  • Right to restriction of processing, Art. 18 GDPR
  • Right to data portability, Art. 20 GDPR


To exercise your right, please email dataprotection(at)globalloadcontrol.com. In order to process your request and for identification purposes, please note that we will process your personal data in accordance with Art. 6(1)(c) GDPR.


You also have the right to lodge a complaint with a supervisory authority.


  1. Consent


If you give your consent to us for processing your personal data, please note that you may withdraw this consent at any time.


If you gave this consent on the website, please visit the page where you originally gave consent or log in using your LH ID in order to withdraw consent in the settings.


In all other cases or if you have problems withdrawing your consent on the website, you can contact datenschutz(at)dlh.de


Please note that your consent can only be withdrawn with future effect and such a withdrawal does not have any influence on the lawfulness of past processing. In some cases, we may be entitled in spite of your withdrawal to continue to process your personal data on a different legal basis – e.g. to perform a contract.


  1. Disclaimer and limitations of these data protection notices


These data protection notices only apply to processing for the website www.globalloadcontrol.com. Other websites are not covered by these data protection notices and provide their own specific data protection notices.


Appendix – notices on the tracking and remarketing tools used




Google Analytics service is provided by Google Inc.

You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads


Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.


For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/